Eligibility Services Addressing Intergenerational Poverty

As part of the Department of Workforce Services’ comprehensive efforts to reduce the number of Utah families in intergenerational poverty (IGP), the Eligibility Services Division (ESD) has become a frontrunner in effectively engaging with and supporting these individuals and their families.

For a majority of Utah’s IGP population, contact with ESD is the only direct interaction they have with Workforce Services. ESD leadership recognized the unique opportunity their division has to become actively involved in serving these households. A work group was formed to identify what could be done to increase the division’s effectiveness in serving IGP customers. A significant outcome of this work group was the establishment of Community Resource Liaisons within ESD’s various teams. More...

Refugee Featured at Governor’s Inauguration Ceremony

Yar Kuany Awan, a Sudanese refugee and recent naturalized U.S. citizen, led the Pledge of Allegiance at Governor Gary Herbert's inauguration ceremony on Jan. 4, 2017.

Governor Herbert said of Yar:

"Humility, hard work and mutual support have always been at the heart of the Utah spirit....I see that same Utah spirit in Yar Kuany Awan. More...

Success Story: Food Stamp & Cash Assistance Card Conversion

Two years ago, Workforce Services began working on a Request for Proposal (RFP) seeking a new contract for Electronic Benefit Transfer (EBT) services due to the expiration of its contract with JPMorgan Chase. JPMorgan Chase had announced that it would no longer provide EBT services, forcing Utah down a fast track conversion.

Conversion often takes two years once a contract is signed, but the loss of the contracted vendor required Utah to convert in less than one. A new contract was signed in December 2015, with Xerox, conversion planning beginning in January 2016. More...