2001 — UTAH FIRST TO LAUNCH ONLINE CLAIMS
Utah became the first state to initialize a fully automated online unemployment claims filing system enabling customers to access information any time. The new service provided a secure internet connection for filing an initial claim for benefits, accessing individual account information and locating reemployment services.
Another focus in 2001 was food stamp accuracy after the U.S. Department of Agriculture announced that Utah’s food stamp combined error rate was 14.43 percent compared to the national average of 8.91 percent. Through intensive training and attention from management, Utah went from one of the last in the nation to one of the top 15 states within a year. By 2004, Utah’s rate dropped to 5.0 percent.
2001 AT A GLANCE: