2009 — ELIGIBILITY SERVICES BECOMES CENTRALIZED
In January 2009, the creation of the Eligibility Services Division was announced. Senior leadership formed planning committees, which included hundreds of staff to prepare for the change.
The new division leadership comprised of Jon Pierpont as the statewide director and four assistant directors: Casey Cameron, Dale Ownby, Debbie Herr and John Talcott. They completed a statewide phased recruitment for manager and supervisor positions, whose duties were overhauled to require more technical expertise, including the elimination of the lead position.
Regional directors and assistant directors identified 1,097 staff that would transition to the new division. These staff were assigned to the new team and completed extensive training. Eligibility Services went live and included a new service delivery model with one statewide call center on June 22, 2009.
2009 AT A GLANCE: