2010 — EREP Goes Live

20th Anniversary of the Utah Department of Workforce Services


eREP — the new eligibility rules based system — was the largest technology project in Utah’s history when it launched in October 2010. The long awaited system was implemented after more than seven years of development by hundreds of staff from the Department of Workforce Services, Department of Technology Services, Department of Health and Department of Human Services.

Utah chose Curam Software’s social enterprise management modules as the solution for the eREP system, leveraging its policy rules engine as the system core. The conversion from the old system, PACMIS (Public Assistance Case Management Information System) was retired over the course of a year by training staff on the new program. 

This resulted in staff intensely preparing and converting cases from PACMIS to eREP. Cases were converted under the new workload hierarchy structure established as a result of the new statewide eligibility division. 


319,666 job seekers served. 7.8% average unemployment rate highest in department history. 150,090 job openings
Last photo taken at the Central Region Eligibility Services Center in Murray.
Workforce Development Division team in 2010.
Workforce Research and Analysis staff in 2010.
Admin Support - Finance staff in 2010.
Provo Employment Center team in 2010.
Eligibility Services leadership wins Governor's Award for Excellence for Innovation and Efficiency.
Program and Training Team from Wasatch Front South in 2010.
Admin Support summer picnic.

Helen Thatcher and Karla Aguirre.
The Utah Weatherization Assistance Program’s new Intermountain Weatherization Training Center was dedicated in Clearfield.
Workforce Development Summit in 2010.
Steve Leyba in 2010.
Staff at the Ogden Regional Center. 

Staff at the Ogden Regional Center.

  • Workforce Development division expanded from five regions to nine economic service areas
  • Statewide eREP Helpdesk is implemented, resolving thousands of defects and staff issues during intense eREP conversion 
  • myCase goes live
  • Unemployment Insurance (UI) division recognized with award for “Best Practices” from the American Institute for Full Employment for excellence in reemployment efforts 
  • The Office of Child Care commissions a study of the Supply and Demand for Infant and Toddler Child Care Services in Utah
  • The Department of Labor presented Utah with a Worker and Employer Services Innovation award for successfully designing and implementing an electronic correspondence system
  • UI worked with UWORKS to integrate data collected from customers into both systems 
  • Utah recognized for performance excellence in areas of Appeals and Benefits
  • Eligibility online chat goes live
  • Salt Lake Eligibility Center opened