VA's National Call Center and Chat Service for Homeless Veterans

The Department of Veterans Affairs (VA) has developed a Five-Year Plan with the goal of ending homelessness among our Nation's Veterans.

One of the Plan's initiatives is the National Call Center for Homeless Veterans (NCCHV), which provides linkages for homeless and at-risk veterans, their families and other interested parties to appropriate VA and community-based resources.

The hotline is intended to assist homeless veterans and their families, VA Medical Centers, federal, state and local partners, community agencies, service providers and others in the community.

Callers who dial 877-4AIDVET (or 877-424-3838) are connected with a trained VA staff member 24 hours a day, seven days a week. Family members and non-VA providers calling on behalf of a homeless veteran will be provided with information regarding the homeless programs and services available.

The VA has also launched an on-line Homeless Veterans Chat Service, which can be accessed from the VA Homeless Veterans website page. Homeless Veterans Chat enables veterans, their families and friends to go online and anonymously chat with a trained VA counselor. The online feature is intended to reach out to all homeless veterans or veterans at risk of homelessness whether or not they are enrolled in the VA health care system. To access the Homeless Veterans Chat Service, please go to the following link: http://www1.va.gov/HOMELESS/NationalCallCenter.asp