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You may use your card to buy the things you need at most stores.
You can also withdraw your cash benefits at most ATM’s and store point-of-sale (POS) machines. A small transaction fee may be charged to your account when you do this and stores may limit the amount of cash you can get back with a purchase.
Your cash benefits are available the first of every month after 6:00 a.m. If the ATM does not give you the cash you requested, but still deducts it from your account, call the Horizon Card Helpdesk at 1-800-997-4444. This is called an ATM mis-dispense. Unfortunately the Department of Workforce Services cannot replace this money, but the Horizon Card company will look at your case and see if the money needs to be put back on your card. We have had fewer reports of ATM misdispense problems from customers who withdraw cash at a bank or credit union ATM or make a purchase with cash back at a grocery store.
