1998 — ELIGIBILITY SERVICE CENTER PILOT SITE OPENS
Utah was the first state to offer an extensive menu of eligibility services via telephone. This came about when Workforce Services decided to operate an eligibility-based services facility similar to the Unemployment Insurance Claims Center.
Instead of going in person, customers to the South County Employment Center could call the new Eligibility Service Center to report changes, complete case reviews, ask questions or respond to requests for updated information.
BY THE NUMBERS: