1998 — Eligibility Service Center Pilot Site Opens

20th Anniversary of the Utah Department of Workforce Services

1998 — ELIGIBILITY SERVICE CENTER PILOT SITE OPENS

Utah was the first state to offer an extensive menu of eligibility services via telephone. This came about when Workforce Services decided to operate an eligibility-based services facility similar to the Unemployment Insurance Claims Center.

Instead of going in person, customers to the South County Employment Center could call the new Eligibility Service Center to report changes, complete case reviews, ask questions or respond to requests for updated information.



BY THE NUMBERS:

New Utah's Job Connection Logo. 6 New Employment Centers. 3.6% average unemployment rate. $159 SNAP average benefit amount. $267 FEP average benefit amount.
First Pinnacle Awards given to Robin Parker (Cedar City) and Kerry Daniels (Richfield). Manager of the Year award was also presented to Randy Hopkins (not pictured).
Utah leads the nation as an early implementer with one-stop employment centers. The Job Connection rooms provided customers with access to job resources, computers, copiers and fax machines. 
The Employment Development Division employees hold their staff service awards at a 1998 awards banquet.
Bob Gross and members of the management team board the state plane as they visit offices around Utah.
1998 department newsletter announcing the new logo. Click on image to read it.
Employment Center Design Team completed and implemented “Service Delivery Design." 

KEY MILESTONES:
  • U.S. Department of Labor asks Workforce Services to lead Workforce Information Network System and create a new “one-stop operating system"
  • U.S. Senator Robert Bennett visited Metro employment center and declares it a national model for one-stops
  • Conversion of paper files to document imaging begins
  • Utah is one of the top ten states implementing welfare policies likely to improve a client’s economic well-being (Tuft’s University)
  • Foreign dignitaries visit Workforce Services, including Minister of Labor from New Zealand who planned to model their system after Utah
  • Workforce Investment Act signed into law
  • Provo Regional Center opened as well as employment centers in Richfield, Kanab, Ogden, Brigham City and Cedar City
Coming up next.
1999 — UWORKS, FIRST OF ITS KIND IN THE NATION