1999 — UWORKS, First of its Kind in the Nation

20th Anniversary of the Utah Department of Workforce Services

1999 — UWORKS, FIRST OF ITS KIND IN THE NATION

One of the first in the nation, Workforce Services developed its own integrated case management system, Utah’s Workforce System (UWORKS) in 1999. The system tracked customers from initial contact through all employment and training services. In addition, the system integrated with the website to provide convenient 24/7 access for employers and job seekers.

UWORKS combined all aspects of case management seamlessly, integrating with external systems for eligibility determination, supporting local labor market information data, and providing information about course offerings and performance of training providers. 



1999 AT A GLANCE:

400 attendees at Utah Employer Conference. 1 of 9 states to officially implement Workforce Investment Act. 213,760 job openings. 72,485 employers served.
John Davenport (left) Information Analyst with the UWORKS team discusses testing results with Jaynee Penrod (center) and Paul Peterson. Russ King looks on while Faye Martell enters data.
In 1999, a total of 200,119 individuals were referred to jobs through Workforce Services.
Workforce Services is "toadily awesome!" Stacey Joos and Jim Hall lead a team of toadily awesome employees while making Random Moment Time Sampling (RMTS) phone calls.
Bob Gross gives an award to Leslie Henderson, ESD Quality Assurance Manager.
A certificate of appreciation was given to employees who worked on UWORKS from Bob Gross, executive director, and Mark Vanorden, UWORKS project manager.
A sample screenshot of the original UWORKS interface.

KEY MILESTONES:
  • Employees checked and converted all IT systems to prevent “Y2K Bug” issues
  • Unemployment Insurance’s Contributory Automated Tax System (CATS) is released 
  • First Work/Life Awards presented to Utah’s top 10 family-friendly employers
  • Second Employment Center Design Team commissioned
  • Utah becomes a single-service delivery area
Coming up next.
2000 — LEGISLATIVE AUDIT CALLS WORKFORCE SERVICES SUCCESSFUL