Copyright © 2014, National Association of State Workforce Agencies.
All Rights Reserved.
SIDES eResponse makes it possible for employers to respond electronically to requests for
information from participating state unemployment insurance agencies. This guide provides
step-by-step guidance for responding to requests for information about the reasons that a former
worker was separated from employment, including samples of the screens that you will see when
you log-in to eResponse and enter information related to a specific claim/individual. The eResponse
system performs a comprehensive check of the information to ensure that it is
complete before it is submitted. When a response is submitted, eResponse provides a
confirmation number for your records.
The minimum system requirements to use SIDES eResponse are:
Before logging into SIDES eResponse, you will need the following credentials:
This guide uses the following conventions:
[Button]: Brackets indicate a button and the button label you will see on the screen
Hyperlink: All hyperlinks in the screen will be indicated with a bold underline.
“Area of screen”: Double quotes indicate headers or some other specific area of a particular screen.
SMALL CAPS: Screen titles are shown in SMALL CAPS.
To log-in to SIDES eResponse:
After logging in to eResponse you will see the pending separation information request or
requests that are associated with the PIN that you entered. A sample screen is shown below.
The list shows each claimant’s name, SSN, and the date and time that the separation information
response is due to the requesting state. It is important that each response be submitted by its due
date to ensure that the information can be used to determine whether the individual is eligible for
This section takes you step by step in the process of creating and submitting a response. At any
point in the process, you can save your work and come back to it later. When you login to work
on it later, click the [Edit Response] button which will take you back to the beginning of the
response pages. You also have the option of deleting all of the information that you have entered
and starting fresh by clicking the [Delete Response] button.
Note: Only a limited character set (numbers and letters) may be keyed into text fields. Use care
when cutting and pasting from other applications, such as Microsoft Word. Invisible characters
such as a paragraph symbol may be pasted into the text field that will cause an error message to
To begin work on a response, click [Create Response]. You will then see the CLAIMANT AND
EMPLOYER IDENTIFICATION page.
“Employer Information” is also pre-filled; however, should this information be incorrect, you
may provide corrected information. If you enter information into the “Corrected Employer
Information” fields, the changed data will be routed to the appropriate State UI agency for
review and handling.
Immediately below this section, there is an opportunity to check a box indicating that the request
has been sent to you in error either because the individual did not work for your business or, if
you are a TPA, that you do not represent the employer for whom the individual worked. If you
check one of these boxes, click [Next] which will give you the opportunity to provide comments
and submit the response.
In the “Preparer Information” section you will enter information about the entity and person
preparing the response.
After completing the required information on the Claimant and Employer Identification page,
click [Next]. This will take you to the ADDITIONAL CLAIMANT INFORMATION REQUEST page.
On this page you are asked to provide any other SSN or name used by the claimant and to
download any documents that the requesting state agency has attached to the request. Please
download any attachments, review, and complete any that must be returned with your response.
After reviewing/completing this page, click [Next] which takes you to the EMPLOYMENT
INFORMATION page. You will enter information about the claimant’s employment and earnings
with your business on this page.
After entering this information, click [Next] which will take you to the REASON FOR
Below are the separation reasons available to you from the “Employer’s Reason for Claimant’s
Separation” drop-down list. If you know the specific number associated with your reason, you
may simply type the number of your choice to jump to that reason in the list.
After selecting one of the reasons from the list above, you will be directed to additional pages
and asked a series of questions related to that particular reason.
If after you begin answering the questions, you decide that another reason may be more accurate,
you may go back and change the reason selected. If you do so, you will see a screen asking you
to confirm the change and warning that your answers to the questions related to the prior reason
will be deleted.
After completing all the questions related to the reason for separation, click [Next] which will
take you to the ATTACHMENTS page.
If you have attachments that support the reason for separation you have provided you may enter
them here. The following file types can be attached to the Separation Request or Response:
After attaching any supporting documents click [Next] to go to the SUBMISSION page.
The [Submit to State] button will be grayed out until the system has determined that the
Separation Response is fully compliant with the data input validation and business rules.
If there are errors with the business or validation rules, you will see links on this screen
displaying the screen and field name in question.
Simply click on the link in order to be directed to the screen and error.
When the Separation Response has been successfully validated, you can submit it to the State UI
You may print the Separation Response at any time by clicking the View/Print link. It will
display in Adobe PDF format and can be printed from an Adobe Acrobat reader. You will be
able to see all information you entered up to the time of printing as well as the information on the
As with other important steps in the editing of a Separation Response, a warning screen will
appear to make sure you are fully prepared to submit to the State.
After you click [Submit] you will see a CONFIRMATION page which provides
your confirmation number. Keep this confirmation number in your files. The confirmation
number will also appear at the top of the PDF under the View/Print link. We strongly
recommend you print a copy of your submission for your records. You may also save an
electronic copy of the PDF document; however the PDF document is deleted from the web site
after 30 days.
After you submit a response, it remains on the SIDES eResponse website for 30 days from the
date of the request; during that period you can correct the response or add additional information.
However, any changes made to the response after the due date for submission to the
requesting state agency may or may not be used in determining the individual’s eligibility
for unemployment benefits depending on state policy.
To amend a response, log-in to eResponse using the appropriate PIN (either a permanent PIN
issued by the state to which the response was submitted or a one-time PIN linked to the request
for which the response was submitted.) Identify the case on the SEPARATION INFORMATION
REQUESTS page and click [Create Amendment]. You will then see the same series of screens that
were presented when you created your submitted response. Make whatever changes are needed
on those screens. Before submitting the Amended Response, you will be asked to explain why
you are amending your previous submission and what has changed.