Mission, Cornerstones and Priorities

Our Mission

We strengthen Utah's communities by supporting the economic stability and quality of our workforce.

Our Cornerstones

Operational Excellence

OPERATIONAL
EXCELLENCE

We deliver the highest quality public service, with innovative methods, at the most efficient cost.

Exceptional Customer Service Cornerstone

EXCEPTIONAL CUSTOMER SERVICE

We meet the needs of our customers with responsive, respectful and accurate service.

Employee Success Cornerstone

EMPLOYEE
SUCCESS

We provide an environment that fosters professional growth and personal fulfillment.

Community Connection Cornerstone

COMMUNITY
CONNECTION

We actively participate with and engage our community partners to strengthen Utah’s quality of life.


Our Priorities

OPERATIONAL EXCELLENCE

Operational Excellence
DIVISION SUPPORT

Division Strategic Plans
Each division at Workforce Services creates an annual strategic plan to hone in on division priorities and track progress.

Constant Improvement
Through our internal audit division, we identify areas in need of improvement to ensure we are operating in an efficient matter.

Division / Program Integration
We continue to work on integrating programs and procedures, not only with the transition of the Utah State Office of Rehabilitation, but with all of our programs and divisions.

TECHNOLOGY SECURITY AND ONLINE SERVICES

Information Technology (Security)
With the Department of Technology Services, we ensure systems are free of fraud and have proper controls.

Data Access
Through Workforce Research and Analysis, an unprecedented amount of data is shared to the public including the newly formed Utah Data Research Center. This data must be easily accessible to the public. Learn more.

Online Services and Communication
We constantly improve our methods of delivering content and services online, which include a website redesign in spring 2018.


COMMUNITY CONNECTION

Community
BUSINESS ENGAGEMENT

25K Jobs Initiative
Our staff are connecting businesses with resource providers, delivering job opportunities to the unemployed in rural Utah. Learn More.

Talent Ready Utah
Through development and expansion of career pathway initiatives, we prepare the workforce with high-skill, high-wage jobs. Learn More.

Division Collaboration
Our divisions collaborate on services and outreach to approach business engagement in a unified effort.

BOARDS AND ASSOCIATIONS

Partnerships
We connect with our community partners through serving on boards and associations such as the State Workforce Development Board.


EXCEPTIONAL CUSTOMER SERVICE

Customer Service
DELIVERY OF SERVICES

State and Federal Programs
We provide the appropriate services to ensure state and federal programs are available to our customers.

TARGETED POPULATIONS

Veterans
We work to build community and employer partnerships to increase employment opportunities for veterans. Learn More.

Refugees
Through a community-wide effort, we have partnerships with key community members to serve Utah refugees. Learn More.

Homeless Individuals
We collaborate with the city, county and state legislature on projects such as Operation Rio Grande to address homelessness. Learn More.

Individuals with Disabilities
We help individuals with disabilities find competitive integrated employment, integrate into the community and maintain independence. Learn More.

FAMILIES

Intergenerational Poverty
With our Five- and 10-Year state plan and cross-agency collaboration, we are helping families break the cycle of poverty. Learn More.

Two-Gen Approach
We train our workforce development staff to use family centered case management to help better serve Utah families.

Affordable Housing
For low-income families, our department provides assessments and recommendations for affordable options. Learn More.


EMPLOYEE SUCCESS

Department Staff

Outward Mindset
Our employees are trained to have an outward mindset, which improves behavior that influences our department’s results and culture.

Professional Development
We value our employees and their growth by providing professional development training and opportunities.

Internal Communication
We keep our employees in the know through open and regular communication and instill a sense of pride through our new brand and logo.