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Utah’s Homeless Services Provider Ombudsman

Our office supports accountability in Utah’s homeless services system by providing independent and impartial services. To find homeless services, please call 2-1-1 or visit 211utah.org.

About the Ombudsman

A neutral resource for anyone with concerns about Utah’s homeless service programs. We listen, investigate and ensure accountability so homeless service providers follow policies, rules and state law.

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What We Do

• Listen to and document concerns
• Answer questions about homeless service programs and facilities
• Investigate complaints regarding policy or rule compliance
• Help resolve disputes between homeless service providers and participants
• Provide education and connect to resources
• Recommend system improvements
• Recommend changes in policies, processes and systems to better serve Utahns

What We Do Not Do

• We do not provide case management or direct services
• Help with placements
• We do not offer legal advice
• We do not investigate allegations of abuse, neglect or harm (report to law enforcement or licensing authorities)
• We do not regulate or license homeless service facilities
• How to File a Complaint

You may file a written, oral or online complaint with the Office of the Ombudsman. Complaints must relate to events that occurred within the past three (3) months. The Office of the Ombudsman will attempt to contact you within three business days of receiving your complaint. All information is kept confidential.

File a complaint

How the Process Works

1. Step 1 – Intake. Submit your concern by phone, email, mail or online form.
2. Step 2 – Preliminary Review. The Ombudsman determines whether the concern is their area of responsibility..
3. Step 3 – Investigation. If applicable, information is gathered from relevant parties and documents.
4. Step 4 – Resolution. The Ombudsman communicates findings and recommendations.
5. Step 5 – Closure

The case is closed once outcomes have been shared. Cases will not remain open past 90 days.

Frequently Asked Questions

• Who can contact the Ombudsman?
  Anyone with concerns about Utah’s homeless service programs or facilities.
• Is my information confidential?
  Yes. All complaints are handled confidentially.
• How quickly will I hear back?
  The Ombudsman will generally respond within three business days of receiving a concern.
• What should I include in my complaint?
  Provide a clear description of the issue, dates, locations, names (if available) and what resolution you are seeking.