Supported Employment Services

Ticket to Work

We provide supported employment services for individuals with the most significant disabilities who require support to find, learn and keep a job. Individuals with intellectual and developmental disabilities, serious mental illness, acquired brain injury and other significant disabilities are assisted to work in competitive, integrated employment through supported employment services. We partner with Community Rehabilitation Programs (CRP), the Division of Services for People with Disabilities (DSPD) and the Division of Substance Abuse and Mental Health (DSAMH) to assist individuals in their employment goals. Utah has different models of supported employment:

Traditional Supported Employment

In a traditional supported employment pathway, an individual with a disability and their vocational rehabilitation counselor determine that the individual needs support to find and maintain employment. Often the job seeker will work with a CRP to find and maintain the job through Job Development, Job Placement and Job Coaching services provided by the CRP, but paid for by USOR. Once the job seeker has secured competitive, integrated employment for 24 months, other extended support providers, such as DSPD or DSAMH, will provide support to the job seeker for as long as they need.

Individual Placement and Support

Individual Placement and Support (IPS) is an evidence-based, specific type of supported employment model developed out of Dartmouth College to assist individuals with a primary or secondary diagnosis of mental illness in finding employment that meets their specific needs, interest and skills, and supports them in ways that promote success in the workplace. We partner with the DSAMH to implement this model in different areas in our state. To learn more about the IPS model in Utah, visit:

Customized Employment

Customized employment services are an extension of supported employment services. Under a customized employment pathway, the job seeker’s skills, interests and needs are identified in a process of "discovery." Job content, tasks and environment are tailored to the job seeker’s skills and interests in a process of negotiation and collaboration between the client, the CRP and the employer.


Aimee Langone
Program Coordinator